POSITION TITLE:NETWORK TECHNICIAN
Job #12-AD-0008
Department:Administration
Reports to:Information Systems Manager
FLSA:Full-Time, Non-Exempt
ABOUT THE AGENCY:
Senior Services of Snohomish County is a non-profit organization that provides social and health services to more than 35,000 elderly and disabled people annually in Snohomish County, Washington. Our mission is to "promote independence, preserve dignity and enhance the quality of life through the provision of services for older adults and people with disabilities." Established in 1973, Senior Services has over 30 years of experience in providing programs that include: transportation; nutrition; housing; social services; information and assistance; volunteer programs; minor home repair; and a monthly newspaper. Many of these programs have been in operation since the organization's inception while others have been added in response to unmet needs in the community.
SCOPE
The Network Technician analyzes computer and network related problems reported by end-users, diagnoses the most effective method to resolve the problem and implement the solution; install, maintain and troubleshoot the agency Local Area Network (LAN), Wide Area Network (WAN), data and voice communications, microcomputers and all peripheral equipment
SUMMARY
Identify, troubleshoot and resolve problems encountered by agency-wide users of various desktop systems, agency network, Internet and other computer technology. Install, test and troubleshoot networking cabling as directed. Install configured network equipment as directed.
Provide first level helpdesk and technical guidance to end-users regarding software, hardware and network use. Train users in various software applications and network-related procedures as directed. Perform related work as directed.Must successfully complete a criminal and credit history background check.
REQUIRED EDUCATION AND EXPERIENCE REQUIRED
•High school diploma or GED
•Two to four years network troubleshooting experience
•Two to four years workstation hardware and software troubleshooting and repair experience
•Two to four years network operating system experience (Linux, Novell, MS)
•Two years experience as a trainer
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
•Knowledge of the capabilities and limitations of various computer systems, including local area networks and wide area networks
•Able to identify, analyze and troubleshoot a wide range of complex technical computer and network related problems effectively
•Must have mastery of desktop operating systems and various software applications
•Knowledge of principles and practices of networking technologies
•Able to listen and communicate information to a wide variety of clients and vendors at all skill levels, both orally and in writing
•Knowledge of the principles of information systems design, especially related to multi-protocol, multi-platform client/server environments
•Able to deliver customer support both in-person and over the phone in a professional manner
•Able to support the agency’s objectives by training others in the use of their computers and applications
•Must be able to learn and provide support for the agency’s network
•Must be able to learn and apply new technical knowledge quickly
•Must work well both independently and as a member of a team; maintain cooperative work relationships while demonstrating sensitivity to and respect for a diverse population
•Must be able to lift up to 40 lbs.
CLOSING DATE:April 4, 2008 or until filled
CONTACT:Senior Services of Snohomish County, HR Department
8225 44th Ave. W., Suite O
Mukilteo, WA98275
Email:humanresources@sssc.org
Fax:425.290.1244
No phone calls or email inquiries please.
Senior Services of Snohomish County is an Equal Opportunity Employer
It is NOT ok to contact this poster with commercial interests.
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